Delivery

This document sets out the Terms & Conditions of purchasing on Brasnthings.com and Brasnthings.co.nz and is applicable to Australian & New Zealand customers only. For Terms & Conditions relevant to your delivery location, please change your store view.
Bras N Things reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy. This policy is applicable only to online customers and does not extend to customers who have purchased from a Bras N Things store. Bras N Things cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Bras N Things Store, Brasnthings.com and Brasnthings.nz.co. For further information on these specific returns policies contact customers@brasnthings.com
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Bras N Things Customer Service Team Member on 1800 810 031.
All orders are shipped from our warehouse in Sydney, Australia.

Delivery Options

Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. We offer the below delivery options:

Australia

Delivery OptionCut Off TimeDelivery TimeDelivery Cost
Standard Express Delivery Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. This information does not apply to Click and Collect orders. 1 - 3 business days in metro areas and 1 - 5 business days in regional areas $9.50 or Free on orders over $99
Same Day Delivery

* available for selected Sydney suburbs only. You can check your suburb here
Orders must be placed by 1pm Monday to Friday. Orders placed on weekends, public holidays and after 1pm will not dispatched until the next business day. Typically within 5 hours in non peak hours $19.99

New Zealand

Delivery OptionCut Off TimeDelivery TimeDelivery Cost
DHL Flatrate

* orders cannot be delivered to a P.O Box address.
Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. 1 - 5 business days in regional areas $9.50 or Free on orders over $99

Order Delivery

Australia

A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at residence to accept the delivery our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox. If you do not wish for your order to be left unattended at your nominated residence, please select the “signature required” during checkout. Then, if you are not home to sign for your order, it will instead be taken to your closest Post Office for collection by you at a later date.

New Zealand

All deliveries to New Zealand will require a signature and If there is no one at the residence the order will be taken back to the depot or a third party courier whichever applies to your location.

Order Tracking

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. Using this number, the order can be tracked through www.startrack.com.au .

Customs Duties & Taxes

We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.
For New Zealand orders over NZ$270 being delivered to an New Zealand address from Australia are subject to the import GST and Customs duties in New Zealand.

International Orders

Bras N Things can ship to most international destinations.

Delivery OptionCut Off TimeDelivery TimeDelivery Cost
Standard Australian International Post Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. 5 - 19 business days depending on the delivery destination $22.50 Flat rate airmail
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