Delivery

This document sets out the Terms & Conditions of purchasing on Brasnthings.com and Brasnthings.co.nz and is applicable to Australian & New Zealand customers only.

If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Bras N Things Customer Service Team Member on 1800 810 031.

All orders are shipped from our warehouse in Sydney, Australia.

For informattion on returns, please visit our Returns page

To receive your order in time for Mother's Day, complete your purchase before :
3pm, 27th April for orders containing personalised items
3pm, 4th May for orders shipping to New Zealand
3pm, 7th May for Click N Collect and online orders shipping to Australian regional areas
3pm, 8th May for orders shipping to Australian Metro regions

Delivery Options

Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. We offer the below delivery options:

Australia

Delivery OptionCut Off TimeDelivery TimeDelivery Cost
Standard Express Delivery Orders placed Monday to Friday before 3pm will be dispatched the same day. Any orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday.
*During Sale periods, the delivery estimates may increase by 24-48 hours.
** Orders with personalized items will required 2-4 additional days to be embroidered or personalised.
1 - 3 business days in metro areas and 1 - 5 business days in regional areas $9.50 or Free on orders over $99

New Zealand

Delivery OptionCut Off TimeDelivery TimeDelivery Cost
DHL Flatrate

* orders cannot be delivered to a P.O Box address.
Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. 
*During Sale periods, the delivery estimates may increase by 24-48 hours.
** Orders with personalized items will required 2-4 additional days to be embroidered or personalised.
1 - 5 business days in regional areas $9.50 or Free on orders over $99

Order Delivery

Australia

A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at residence to accept the delivery our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox. If you do not wish for your order to be left unattended at your nominated residence, please select the “signature required” during checkout. Then, if you are not home to sign for your order, it will instead be taken to your closest Post Office for collection by you at a later date.

New Zealand

All deliveries to New Zealand will require a signature and If there is no one at the residence the order will be taken back to the depot or a third party courier whichever applies to your location.

Order Tracking

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. Using this number, the order can be tracked through www.startrack.com.au .

Customs Duties & Taxes

We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.
For New Zealand orders over NZ$270 being delivered to an New Zealand address from Australia are subject to the import GST and Customs duties in New Zealand.

International Orders

Bras N Things can ship to most international destinations.

Delivery OptionCut Off TimeDelivery TimeDelivery Cost
Standard Australian International Post Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. 5 - 19 business days depending on the delivery destination $22.50 Flat rate airmail

Click and Collect

Buy online and collect your order from over 170 stores in Australia for free. All Click and Collect orders are fulfilled by the Bras N Things warehouse and delivered to Stores.

For more information head to our Click & Collect page

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