Free Store Return

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Want a quick answer?  Our most Frequently Asked Questions and their Answers shown below can help.  

Promotions BACK TO TOP

If you register with brasnthings.com, you will receive more personalised service including: 

  • You will  be the first to know when we have product launches, online sales and promotions.
  • Access to exclusive member only offers.
You will also have:
  • Quicker checkout process - you won't need to enter your address details every time!
  • Access to details of your previous orders
  • The ability to create Wishlists for yourself or to send to a friend
  • Access to write product reviews

Everybody loves a bargain!

Bras N Things regularly has Sales or Special Offers.  To see what offers Bras N Things has on at anytime simply click on 'SALE' in the home navigation bar.  This will then show you both Sale items and any special offers that we have on at that time.

 

Gift Cards BACK TO TOP

You can purchase either Australian or New Zealand gift cards on the website but it is important to note that:

  • Australian Gift Cards can only be used in online in Australia and in Australian stores.
  • New Zealand Gift Cards can only be used in online in New Zealand and in New Zealand stores.

Gift Cards are available in many denominations ranging from $20 to $500

Bras N Things e-Gift Cards and Gift Cards are like cash and therefore must be kept in a safe place. Unfortunately if they are lost, Bras N Things cannot cancel, replace or track the e-Gift Card or Gift Card.

Please be sure to keep it in a safe place.

An E-Gift Card is a gift card that gets emailed to either yourself or to the person you wish to give it to instantaneously. It is the perfect gift you can email to your family, friends or partner if you can't be there on that special day. E-Gift Cards are redeemable both in store and online and have a 12 month validity.

Both E-Gift Cards and standard Gift Cards must be redeemed 12 months after purchase

Bras N Things Gift Cards and E-Gift Cards are redeemable both online and in store

Please note:

  • Australian Gift Cards can only be used in online in Australia and in Australian stores.
  • New Zealand Gift Cards can only be used in online in New Zealand and in New Zealand stores.
Payment BACK TO TOP

All orders must be prepaid. We offer a range of convenient payment options:

  • Visa
  • Mastercard
  • Amex
  • Giftcard
  • E-Giftcard
Stores BACK TO TOP

To find your closest Bras N Things store, use our Store Finder at the top right of the home page.

Search for the store you are after by simply entering the post code or suburb into the search box. Then click on your selected store and it will give you all of the information you will need.

Every stores trading hours can be found in the Store Finder.  The Store Finder is at the top right hand side of the home page.

Search for the store you are after by simply entering the post code or suburb into the search box.  Then click on your selected store and it will give you all of the information you will need.

Every stores contact details can be found in the Store Finder.  The Store Finder is at the top righ hand side of the home page.

Search for the store you are after by simply entering the post code or suburb into the search box.  Then click on your selected store and it will give you all of the information you will need.

Delivery BACK TO TOP

Outside Australia

  • NZ - $9.50 Flat rate (DHL)
  • All other destinations - $22.50 Flat rate (Airmail)

You will receive your order within 3-15 days, depending on the delivery service and your destination. Orders of more than 3 items may be charged additional freight costs

*Processing and dispatch times are not a guarantee, but are a good indicator of when you can expect your order to be processed, and then ultimately, dispatched from our warehouse. During busier seasons (i.e. Christmas) dispatch of orders is more likely to be the next day.

Within Australia – Flat Rate $9.50

Please allow 1 – 5 working days for delivery within Australia (metro and regional areas).

Dispatching your order :

  • All orders placed Monday to Thursday before 1pm will be dispatched the same day.
  • Any orders placed after 1pm Monday to Thursday will be dispatched the next business day.
  • Any orders placed after 1pm on a Friday or over the weekend will be dispatched on Monday.
  • You will receive an email upon dispatch of your order.
  • Dispatch times are not guaranteed, but are a good indicator of when you can expect to receive your order. During the busier seasons ( ie Christmas ) dispatch of orders may be the next day.
  • In the unlikely event of any issues dispatching your order outside of these times we will be sure to contact and notify you as soon as possible.
  • Signature is not required for delivery.  If there is no one at home to accept the delivery our courier will leave your order in a safe, secure location at your delivery address. If you do not wish for your order to be left unattended at your delivery address, please write “signature” in the additional comments section during checkout. Then, if you are not home to sign for your order, it will instead be delivered to your closest post office.
  • Please be aware that during our current mid season sale orders may be delayed 24 hours.  We appreciate your patience, thank you.

'wantitnow' Same Day Delivery - Receive in 4 hours** - Flat rate $19.95

Same day delivery is ONLY available for Sydney Metro destinations Monday to Friday.

To avoid disappointment, please click here to find your suburb before placing a same day order. If your suburb is not listed, then unfortunately the service is not available in your area and standard delivery time frames apply.

We will process and dispatch your order the same day* (Monday - Friday ONLY). Once dispatched, you will receive your order within 4 hours. We have outlined below in more detail, information around same day deliveries processing and dispatch, and the delivery service used.

To ensure that you receive your order as quickly as possible, ALL same day orders must be placed by 1pm AEST MONDAY TO FRIDAY ONLY.

** Same day orders take up to 4hrs for delivery. We suggest that you are present at your nominated delivery address for the FULL 4hr duration after you have placed your order. If there is nobody at the delivery address the parcel will be left at your front door for collection.

Returns BACK TO TOP

Of course!  Simply pop into any Bras N Things store with your product and its receipt and the Team in store will be happy to help

What if it you change your mind, it doesn't fit or the product is faulty? Don't worry! We have a no hassle money back guarantee when it comes to customer satisfaction on products purchased from Bras N Things.

If you are not happy with your purchase - at any time, we will gladly refund your purchase. (excludes Bras N Things Gift Cards – which cannot be refunded or replaced).

 

How to return?

You can return any items you are not satisfied with by either popping into a Bras N Things store or by sending it back to brasnthings.com with the required refund form.

To return items to brasnthings.com, simply complete the relevant sections of the returns form provided with your delivery and post it to us, along with the item(s) you are returning, and your original receipt.

For more information or to download your returns form, please go to our Returns page.

Please send returns to:

brasnthings.com

36-48 Ashford Avenue

MILPERRA

NSW Australia 2214

To return items at any Bras N Things store, simply take the item(s) you are returning into any Bras N Things store, along with your original receipt. Our team will be there happy to help!

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
Shipping and handling fees are not refundable, unless the items returned are damaged, in which case we will refund up to $9.50 in delivery fees to post the damaged items back to us.

Product BACK TO TOP

Don't worry we've got international sizing covered!

Simply go onto our Bra Fitter page and you will find and international size conversion chart that can help you to know what size you are in the equivalent Australian bra size.

You can find the Bra Fitter link at the bottom of every page.

We have all of the information you need to ensure that you buy the right size bra on our 'Bra Fitter' page.

You can find this by clicking on the 'Bra Fitter' image at the bottom of the page.

Ensure that your lingerie receives the love and attention it needs to stay beautiful, by adopting these simple care practices:

Always wash your bras in a washbag.  This will ensure that the hooks do not get caught on anything in the wash and break.  It will also stop your delicates from getting tangled and stretched with your other washing.
Dry your lingerie in the shade as the hot sun is not great for the elastics in them and will cause them to stretch prematurely.
Do not dry your lingerie in a dryer as this too is not good for the elastics. 
When storing your moulded bras, do not fold the cups inside out as this can cause the moulding to go out of shape. 

Further questions BACK TO TOP

Sorry the FAQ's didn't answer your question. We would love to hear from you and help you to find the answer!

Please find our contact details below:

Online

Australia: 1800 633 624 New Zealand: 0800 556 611 8.30am - 5.00pm AEST, Mon-Fri

Stores

Please use the Store Finder page

Head Office

36-48 Ashford Avenue
Milperra NSW 2214
Australia
Phone: +61 2 9774 8000
ABN: 69 072 187 270

For registered customers with orders made after Tuesday 5th November 2013, your order history can be found in your My Account section under My Orders.

For registered customers with orders made before 5th November 2013, and for customers who checked out as a guest, we have your order history secure in our internal systems.  For any questions relating to order history, please contact us online or by phone on 1800 810 031 Monday - Friday, 8.30am - 5.30pm AEST and we will be only too pleased to assist with your enquiry.