Service rating : Not a fan of the courier company. Find DHL make missing a delivery awkward as they are difficult to get in touch with. Product : Surprisingly confortable. But could do with longer straps. I have it as long as it can go and another cm or two would be good.
Really quick service- got an email straight away to say my order was being processed and then another to say it had been dispatched well within 24hrs. I think my order arrived 2 days later. Very happy with how quickly i got these.
The whole experience with Bras n Things has been disorganised and inconvenient.
Firstly when I order my items online, I was notified after purchasing that one of the items was no longer in stock and would have to be sourced from a store. After contacting Bras n Things for an ETA, I was advised I could avoid the hassle and inconvenience of having to wait and get a refund which I agreed too.
Instead of receiving a refund I was sent the items I had requested a refund for. I was then advised I could write 'return to sender' on my parcel and place it into a Australia Post box to return my items. After contacting Australia Post I was advised this was in fact illegal and that I would need to pay for postage to return these items.
The reason for purchasing online rather than purchasing in store is for convenience. My entire experience was only been inconvenient. I suggest you review you inventory system and internal communication streams because it currently doesn't seem to be working for your business, and has resulted in a extremely unhappy customer. I will not be recommending this service to anyone.
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Service rating : Overall easy to use, good website, fast and reliable shipping. Good products, predicatable quality. Product : Weird shape, not very supportive of bust - long line design just doesn't work for me.
Thank you for taking the time to share your feedback with us. We are so thrilled that you are happy with our fast shipping.
We will forward on your Product and Sizing feedback to the relevant Teams for immediate review.
Service rating : Cannot fault your excellent service. Product : Absolutely love these gym to swim bras - not that I intend to go swimming in them but rather they are perfect for some serious hiking - which I do do. Plus they will be ideal for airplane travel. The "special" price was a perfectly timed bonus as well. Hope to find something similar for some light jogging.
Service rating : Staff at shop very friendly. Did need to wait longer than e pelted for parcel to arrive though. Product : Shorts are a bit big, thought the string tie might be through top of shorts but only at front unfortunately. So they fall down quite low but that is ok as only pyjama shorts.
Service rating : Have had great service. And always willing to help when ive had to bring back product due to broken wires and have had it replaced or i have been given a voucher Product : I love the sapphire range ita the only bra that i buy. But there seems to be issues with wires breaking at the side. But bra and things have always been helpful and happy to exchange
Service rating : Items always arrive in time and are beautifully and safely packaged. Items are always amazing get quality, never been unhappy with a purchase! Product : Super comfortable, looks amazing, and arrived on time and beautifully packaged.
Service rating : Easy website to buy off but you can't swap any sizes when buying online. You have to send back, get a refund and then buy it again and pay more postage. You can return in store but the closest one is 200km away so it's not real easy to do that. Product : Sizing is a bit small.
Service rating : Love shopping at Bras N Things, done in three different shops in Brisbane - Indooroopilly, Chermside and Mt Ommaney and all had a great service. Thank you. Product : Bought it on a great 10$ sale and love it !!! My size 12 fits perfectly. Very happy.
Photo ID should not be a necessary requirement for me to collect my purchases. I had the email you sent to me, the text and all of my bank cards etc containing my name. Who else with all of that information is going to turn up and try pick up a bra in my exact size??? Eventually my bank card was taken as proof of ID but not without some suspicion on the part of the staff first. Made me feel like a criminal. I will not use this service again!
We are so sincerely sorry to hear this was your experience with our Store Pick-Up.
By viewing and collecting the drivers license number we are able to review this information in the event any issues arise as a result of the collection including but not limited to non a...
Service from BNT is always good, but your freight company has been pathetic this time around. I haven't even received my product yet and Startrack is usually a max of 2days from ordering. It has been about a week so far and it has sat in tamworth for a few days, Brisbane for a few days and who only knows where else. Startrack is the only negative so far.
Service rating : In-store, staff are consistently helpful, warm and approachable. I have also seen them be empathetic and understanding towards customers struggling to make decisions or get a good fit (underwear shopping is an emotional time!) Product : It looks great - super classy fabric, well-designed and a flattering cut. Great design work!
Service rating : First time I've ordered lingerie online for my wife. Ordered on Thu 9th Feb and it arrived perfectly gift wrapped on Monday 13th. Day before Valentines. I was extremly happy with turn around time. I'll order the gift wrapping option every time now. (It made the difference in wow factor). Product : My wife feels great in it. At a 16E there isn't a lot of range normally, but you stocked a product she loves. And to make her feels sexy is a win.(I think she is, but she doesn't). I'm going to order my products.
I like being able to purchase online so that I don't have to worry whether my local store has the items I want in stock. Being able to pick up my online purchase from the shop is also a great option. I generally buy something in store while I am there too. I like the options and I like the service.
Service rating : I found being able to choose my product and size online was so easy. The stores don't always carry my size so this really worked for me. And I loved being able to pick them up from my local store within a few days. Just a great service! ! Product : I have written these particular items for about 3 years now and found they stand up to the wash and wear cycle really well and the fit for is so comfortable.
Service rating : excellent products, love items from Bra's and Things, will continue to buy from here...and the postage is great only ever wait 2 days...im very happy, thankyou Product : feels great on, very comfortable..love the item....
Service rating : easy to shop in the online store, great to be able to 'collect' online shopping in store Product : lovely comfortable bra for fuller breasts, wish there were more 'pretty styles and colours' with wider straps available ..
Service rating : I have shopped at Bras N Things for a quite some time and love the service I receive, whether in-store or on-line Product : I love the Sapphire range they fit me perfectly and it's nice to have different colours to wear
Service rating : Service was absolutely wonderful. Literally the best I've ever experienced!! Bought my item online and it arrived from Australia roughly 24hours later! So impressed Product : Really enjoying them thank you