Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.

This statement outlines what our commitment is, why we need to collect personal information, who we may share that information with outside of Bras N Things and how you may access the information that we hold.

Our Commitment to Privacy

We will always handle your personal information securely and carefully. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. We will always use fair and lawful means of collecting personal information. In most circumstances, we will collect personal information directly from you.

What We Collect

The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. Sometimes we will also collect other information, such as where you shop or what your interests are, so that we can improve our service and product offering to you.

We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted to our payment processing provider. 

How We Collect It

The information we collect is in most cases supplied directly by you at brasnthings.com. For example, the details you provide us when you place an order, open an account, subscribe to our emails, submit an enquiry, or provide feedback to us. We also collect information from you when you shop in our stores and use your Pulse Rewards card.

Outside of information that you enter at brasnthings.com, we also receive and store certain types of information through the use of ‘Cookies’, when you interact with brasnthings.com. Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your Cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of brasnthings.com.

Why We Collect It

We collect information for a number of reasons, including to: deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a premium customer experience.

Who We Share It With

We do not intend to sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform parts of our service delivery – for example, organisations such as Visible Results (who administer our Pulse loyalty cards, gift cards and direct marketing), major delivery companies, external call centres, mail houses, third party fulfillment contractors, and appropriate authorities that deal with suspected fraud. We will also share your information with other retail companies that form part of the BB Retail Capital investment portfolio. We will ensure that these third parties undertake to protect your privacy.

Direct Marketing

If you do not wish to be contacted by us or other retail companies that form part of the BB Retail Capital investment portfolio about marketing, special offers or other contacts, please contact us

Accessing your Information

If you would like to access your personal information, please contact us. We prefer written requests as this assists us to verify your identity.