How will I receive my new toy?

Your new toy will be shipped separately from the Normal warehouse. If your order also includes Bras N Things products, these will be sent from our warehouse or a store location. This means your items may arrive in more than one package.

What countries do we ship to?

We only ship to Australia.

What do Normal products arrive in? What’s included in my delivery?

Your toy arrives with a charging cord and a complimentary collection bag. A paperless product guide is stored online.

Where can I find the instructions for my purchase?

We deliver a paperless digital product guide via email when you make your purchase which directs you to the online manual.

Do Normal toys require batteries?

No. All Normal toys are designed to be charged via a USB cable.

How do I charge my toy?

Connect the USB charging cord to a USB port and your toy. Refer to your specific product guide for detailed instructions.

Can I use my toy in the bath or shower? What about a dishwasher?

Do not use dishwashers, washing machines, or boiling water to clean. Wash in warm soapy water or with a toy cleaner. Toy-specific guidance is available in your manual regarding bath and shower usage.

Can I only use my toy for its recommended purpose?

Recommended use guidance in our manuals should always be followed.

How should I clean my toy?

Clean using a toy cleaning spray or warm water and mild soap on external surfaces.

Do I have to clean my toy every time?

Yes. Toys should be cleaned between each use to reduce the risk of infection.

Should I use lubricant with my toy?

Generally yes. Most people find their experience is better when using lubricant. Water-based lubricant is recommended for toys.

What lubricant should I use with my toy?

Water-based lubricants are recommended for silicone toys to avoid damaging the material.

Can I use barrier protection like condoms with my toy?

Yes. Barrier protection is recommended when sharing toys between partners. Change protection and clean the toy between uses.

What’s the difference between a dildo and a vibrator?

Vibrators vibrate. Dildos do not.

How should I store my toy?

Store toys in a cool, dry, and hygienic place. The provided collection bag is suitable for storage.

Can I return the product if I change my mind or don’t like it?

For hygiene reasons, we’re unable to accept returns on toys if you change your mind or decide the product isn’t right for you. If your item is faulty, please contact our Customer Service team and they’ll be happy to help.

What if my product is faulty?

Normal and Bras N Things offers a one-year warranty covering functional issues that prevent the toy from working. See here for more details.

How do I organise a warranty claim for my product?

Email customer support with your order number and address to begin the warranty process.

What happens after I contact support about a warranty issue?

Support will review the issue, usually request a photo or video, and then organise a replacement to be sent to your preferred address once the review has been complete.

Where can I find the instructions for my purchase?

You'll receive a quick start guide with your product, along with links to an extended digital manual. For additional support, contact our customer support.

What do products arrive in? Is it discreet?

All orders arrive in discreet, unmarked, padded mailer bags or boxes made from recycled materials, so everything stays private and stress-free.

Is this a medical device?

No. This product is sold as an adult novelty product and is not intended for medical use.

How do I charge Darcy?

Charge Darcy for 2 hours before first use. Connect the USB charging cable to a power source. Darcy has a jack charging port—hold the jack perpendicular to the device at the indented circle and gently press inward to connect and begin charging. Place the device on a stable surface while charging and do not use it while charging.

How do I turn Darcy on and off? How do I use the different modes?

To switch on either the rounded head or the longer arm, hold down the arrow-shaped button closest to that end until it begins to vibrate. Each end can be operated separately or at the same time. Press the same button to cycle through vibration patterns. To switch off, hold down the corresponding arrow-shaped button until that part of the device stops vibrating. Each end must be switched off separately.

What type of stimulation is Darcy designed for?

Darcy is a double-ended vibrator designed for external and internal stimulation. The rounded head is ideal for stimulating external erogenous zones such as the clitoris, vulva, perineum, and anus, while the longer arm can be used internally for vaginal stimulation, including exploring the G-spot. Darcy is not recommended for oral use or internal anal use.

Can Darcy be used with lubricant?

Yes. Water-based lubricant is recommended to enhance comfort and sensation. Silicone-based lubricants should not be used with Normal devices.

Is Darcy waterproof?

Yes. Darcy is suitable for use in the shower or bath for up to 30 minutes.

How should Darcy be cleaned?

Clean Darcy thoroughly after each use using warm water and mild soap on regularly used surfaces, or a dedicated sex toy cleaner. Dry completely before storing. There is no need to submerge, boil, or clean in appliances such as dishwashers or washing machines.

How should Darcy be stored?

Store Darcy in a cool, dry place away from direct sunlight.

Can Darcy be used with a partner?

Yes. Darcy can be used solo or with a partner, including for foreplay, internal play, or shared penetration. Use plenty of lubricant, communicate clearly, and go slowly. When using with new or multiple partners, barrier protection such as condoms may be used to help manage STI risk.

Where can I find the instructions for my purchase?

You'll receive a quick start guide with your product, along with links to an extended digital manual. For additional support, contact our customer support.

What do products arrive in? Is it discreet?

All orders arrive in discreet, unmarked, padded mailer bags or boxes made from recycled materials, so everything stays private and stress-free.

Is this a medical device?

No. This product is sold as an adult novelty product and is not intended for medical use.

How do I charge Quinn?

Charge Quinn for 2 hours before first use. Connect the USB charging cable to a power source and align the magnetic charging dots on the cable with the dots on the charging port. Place the device on a stable surface while charging and do not use it while charging.

How do I turn Quinn on and off? How do I use the different modes?

Quinn’s vibration and air pulse functions can be used separately or together. Hold the S-shaped button to activate air pulses and press it to cycle through pulse patterns. Hold the W-shaped button to activate vibrations and press it to cycle through vibration patterns. To turn Quinn off, hold the S-shaped button until air pulses stop and the W-shaped button until vibrations stop.

What type of stimulation is Quinn designed for?

Quinn is a clitoral air vibrator designed to simulate the sensation of oral sex on the clitoris. It may also be used on nipples but is not recommended for internal or oral use of any kind.

Can Quinn be used with lubricant?

Yes. Water-based lubricant is recommended to enhance comfort and sensation. Silicone-based lubricants should not be used with Normal devices.

Is Quinn waterproof?

Quinn is suitable for light use in the shower for up to 10 minutes. It is not suitable for bath use or prolonged water exposure.

How should Quinn be cleaned?

Clean Quinn thoroughly after each use using warm water and mild soap on regularly used surfaces, or a dedicated sex toy cleaner. Dry completely before storing. Do not submerge, boil, or clean in appliances such as dishwashers or washing machines.

How should Quinn be stored?

Store Quinn in a cool, dry place away from direct sunlight.

Can Quinn be used with a partner?

Yes. Quinn can be used solo or with a partner, during foreplay, penetrative sex, or as the main source of stimulation. It can be used on yourself or a partner.

What are the dimensions of Quinn?

Length: 14 cm

Width: 4 cm

Use exclusively as directed. Any alteration, modification, or use of product inconsistent with these directions is at the user’s own risk. To the extent permitted by law, Normal and BNT accept no responsibility for any injury, damage, or malfunction resulting from misuse, unauthorised use, or failure to follow instructions. Nothing in this notice excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Where can I find the instructions for my purchase?

You'll receive a quick start guide with your product, along with links to an extended digital manual. For additional support, contact our customer support.

What do products arrive in? Is it discreet?

All orders arrive in discreet, unmarked, padded mailer bags or boxes made from recycled materials, so everything stays private and stress-free.

Is this a medical device?

No. This product is sold as an adult novelty product and is not intended for medical use.

How do I charge Glow?

Charge Glow for 2 hours before first use. Connect the USB charging cable to a power source and align the magnetic charging dots. Place the device on a stable surface while charging and do not use it while charging.

How do I turn Glow on and off? How do I use the different modes?

To turn Glow on, hold down the button on the base for 2–3 seconds until you feel a short buzz. Hold the button again until vibrations begin. Press the button to cycle through vibration intensities. To turn Glow off, hold the button until vibrations stop.

What type of stimulation is Glow designed for?

Glow is an external vibrator designed for gentle stimulation across external erogenous zones, including the clitoris, vulva, nipples, neck, back, perineum, and external anal area. Glow is not recommended for oral or internal use.

Can Glow be used with lubricant?

Yes. Water-based lubricant is recommended to enhance comfort and sensation. Silicone-based lubricants should not be used with Normal devices.

Is Glow waterproof?

Yes. Glow is suitable for use in the shower or bath to IPX7 standard, for up to 30 minutes at a time.

How should Glow be cleaned?

Clean Glow thoroughly after each use using warm water and mild soap on external surfaces, or a dedicated sex toy cleaning spray. Dry completely before storing. There is no need to submerge, boil, or clean in appliances such as dishwashers or washing machines. If used on the external anal area, clean thoroughly before use elsewhere on the body.

How should Glow be stored?

Store Glow in a cool, dry place away from direct sunlight, ideally in the included storage bag.

Can Glow be used with a partner?

Yes. Glow can be used solo or with a partner, including during foreplay or alongside penetrative sex. Glow fits comfortably between bodies and can help stimulate areas not reached by certain positions. Use plenty of lubricant, communicate clearly, and consider barrier protection when using with new or multiple partners.

Use exclusively as directed. Any alteration, modification, or use of product inconsistent with these directions is at the user’s own risk. To the extent permitted by law, Normal and BNT accept no responsibility for any injury, damage, or malfunction resulting from misuse, unauthorised use, or failure to follow instructions. Nothing in this notice excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Where can I find the instructions for my purchase?

You'll receive a quick start guide with your product, along with links to an extended digital manual. For additional support, contact our customer support.

What do products arrive in? Is it discreet?

All orders arrive in discreet, unmarked, padded mailer bags or boxes made from recycled materials, so everything stays private and stress-free.

Is this a medical device?

No. This product is sold as an adult novelty product and is not intended for medical use.

How do I charge Piper?

Charge Piper for 2 hours before first use. Connect the USB charging cable to a power source and align the magnetic charging dots on the cable with the dots on the charging port. Place the device on a stable surface while charging and do not use it while charging.

How do I turn Piper on and off? How do I use the different modes?

To switch Piper on, hold down the ‘O’ button until the device begins to vibrate. Press the + or – buttons to increase or decrease vibration intensity. To change vibration patterns, press the ‘O’ button. To turn Piper off, hold down the ‘O’ button until the device stops vibrating.

What type of stimulation is Piper designed for?

Piper is a rabbit vibrator designed for combined or blended stimulation, meaning stimulation of two erogenous zones at the same time. It is typically used for internal vaginal stimulation alongside external clitoral stimulation. Piper is not recommended for oral or anal use.

Can Piper be used with lubricant?

Yes. Water-based lubricant is recommended to enhance comfort and sensation. Silicone-based lubricants should not be used with Normal devices.

Is Piper waterproof?

No. Piper is not suitable for use in the shower or bath and should not be exposed to water other than for a quick surface clean.

How should Piper be cleaned?

Clean Piper thoroughly after each use using warm water and mild soap on regularly used surfaces, or a dedicated sex toy cleaner. Dry completely before storing. Do not submerge, boil, or clean in appliances such as dishwashers or washing machines.

How should Piper be stored?

Store Piper in a cool, dry place away from direct sunlight.

Can Piper be used with a partner?

Yes. Piper can be used solo or with a partner. When using with a partner, communicate openly, go slowly, and use plenty of lubricant. Barrier protection such as condoms may be used to help manage STI risk when sharing devices.

What are the dimensions of Piper?

Length: 19 cm
Width: 6 cm
Circumference: 10 cm at the widest point of the longer arm

Use exclusively as directed. Any alteration, modification, or use of product inconsistent with these directions is at the user’s own risk. To the extent permitted by law, Normal and BNT accept no responsibility for any injury, damage, or malfunction resulting from misuse, unauthorised use, or failure to follow instructions. Nothing in this notice excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

What is the Sync Set?

The Sync Set is a deck of 50 tried-and-tested questions designed to spark meaningful conversations about intimacy, desire, relationships, and connection. The questions were created by Normal’s certified sex coach, Georgia Grace, based on her work with individuals, couples, and groups in workshops and clinical settings.

How should I use the Sync Set?

There’s no right or wrong way to use the Sync Set—it’s very much a choose-your-own-adventure. Use the questions for solo reflection, with a partner, or to spark conversations with friends. Go through the whole set in one sitting or space it out over time. Answer every question, or just the ones that feel interesting, relevant, and comfortable. Shuffle the cards, draw one at a time, or spread them out and pick intuitively.

What type of questions are included?

The Sync Set includes questions covering a wide range of topics, including sex, fantasy, masturbation, dating, relationships, romance, vulnerability, and confidence. Some questions are playful, some reflective, and others are designed to encourage deeper connection and self-awareness.

Can you give examples of the kinds of questions in the Sync Set?

Examples include questions like: What turns you on? What’s your flirting style? Who do you choose to be vulnerable with, and why? How has sex changed for you over the years? What green flags do you look for in relationships? When do you feel most sexually confident?

Who is the Sync Set designed for?

The Sync Set is designed for anyone curious about themselves, their relationships, or intimacy more broadly. It can be used solo, with a partner, or in a group setting with close friends. It works just as well for date night as it does for a relaxed night in with a bottle of wine.

Can the Sync Set be used with a partner?

Yes. The Sync Set is a great way to kick off date night, deepen connection, or open up conversations that don’t always come up naturally. The questions are designed to inspire reflection, spark curiosity, and help partners understand each other more deeply.

Can I play the Sync Set with friends?

Absolutely. Many people enjoy using the Sync Set with close friends as a way to connect, laugh, and learn more about each other in a relaxed, affirming way.

What do products arrive in? Is it discreet?

All orders arrive in discreet, unmarked, padded mailer bags or boxes made from recycled materials, so everything stays private and stress-free.

Use exclusively as directed. Any alteration, modification, or use of product inconsistent with these directions is at the user’s own risk. To the extent permitted by law, Normal and BNT accept no responsibility for any injury, damage, or malfunction resulting from misuse, unauthorised use, or failure to follow instructions. Nothing in this notice excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.