Online orders are shipped from our warehouse in Truganina, Australia where possible. In some cases, depending on stock, orders may be sourced and shipped from one of our stores.

For information on returns, please visit our Returns page.

Delivery Options

Australia

Delivery Option	Delivery Time	Delivery Cost
Standard Delivery By Auspost	5 - 10 business days in metro areas and 5 - 12 business days in regional areas	$8.95 or Free on orders over $99
Express Delivery By Auspost	2 - 4 business days in metro areas and 2 - 6 business days in regional areas	$12.95
Parcel Locker Ship to a Collection Point	Ship to a Parcel Locker or Post Office with standard or express delivery. Delivery times are the same as listed above.	Same as standard and express delivery costs listed above
Click & Collect	Collect from your chosen store once your order is ready.	FREE

New Zealand

Delivery Option	Delivery Time	Delivery Cost	Notes
Standard Delivery By DHL & Aramex.	7 - 10 business days and 7 - 12 business days in regional areas	$10.50 or free on orders over $99	Orders cannot be delivered to a P.O Box address

More Delivery Information

Australia

All orders are shipped with AusPost Standard Delivery or AusPost Express Delivery service.
A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at the residence to accept the delivery, our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location; the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox.
You can track your order by popping your tracking number into the box here
If you are having issues tracking your order or have any questions, please don't hesitate to contact our Customer Service Team here

New Zealand

Orders are shipped with Australia Post and NZ Post. Deliveries to New Zealand currently do not require a signature.
Orders may be shipped from either our New Zealand stores or our Australian Distribution Centre (DC). Orders dispatched from our Australian DC are shipped via Australia Post, while items fulfilled by New Zealand stores are shipped via NZ Post. In the event that there is no one at the residence to accept the delivery, our couriers will either leave your order in a safe, secure location at your delivery address, or if the driver believes there is no safe and secure location the order will be taken back to the depot or a third-party courier whichever applies to your location for collection.
You can track your order by popping your tracking number into the box here
If your package has been passed onto a third-party service to complete the delivery, you will find your secondary tracking number in the Details section under Shipment Tracking. Your new order number will begin with FW and can be tracked here
If you are having issues tracking your order or have any questions, please don't hesitate to contact our Customer Service Team here

Please click here to find information on customs duties and taxes that may apply to your order.