Delivery, Returns and Payments Delivery, Returns and Payments


Shop online, pick up in-store

Click & Collect gives you the ease of placing an order online, with the option of collecting your purchase from your nearest preferred store, at no cost to you. 

How it works

It takes a few simple steps to make your Click & Collect order.

 -  Add your selected item/s to your cart and head to the checkout.

 -  Make sure to select “Collect From” and choose your preferred store for collection. 

 -  Once you complete your order, we’ll send a confirmation email for the order, with an estimated pickup date and time.

 -  When your order is ready to collect, we’ll send a notification email with a QR code to present in-store.

 -  Be sure to bring along your ID and your collection notification — via your phone or printout — with you.

 -  One of our store team members will be happy to assist you with collecting your order new purchase.

Which Bras N Things stores offer Click & Collect?

All Australian Bras N Things Stores offer Click & Collect. To find your nearest store, click here

Frequently Asked Questions

When can I collect my order?

We’ll send you a notification email when your item is ready for collection.
If you order today, your item will be ready for collection the following day.
If you don’t receive your notification email within 48 hours of making your order, please contact our friendly customer service team on 1800 810 031, Mon-Friday 8:30am - 5pm AEST.

What do I need to bring with me?

Your notification email comes with a unique QR code. Please bring this, either printed or on your phone, along with your drivers licence or passport with you to your nominated store. Please note that without the QR code or email, the store will be unable to issue your order.

Can I nominate someone else to pick up my Click & Collect order?

We understand that life gets busy — and we’re happy for someone else to collect your order on your behalf. Please call your selected store and notify staff of whom will be collecting your goods. Your nominee is required to supply a copy of your notification email with the QR code, and their identification at the time of collection.

Can I change or cancel my Click & Collect order?

If you change your mind, or need to reschedule, please contact our friendly customer service team on 1800 223 376, Mon-Friday 8:30am - 5pm AEST.

How long will you hold my item for collection?

All Click & Collect items will be held for up to ten days if we don’t hear from you otherwise. After this period, orders will be cancelled and refunded to the original method of purchase.

Is there anything else I need to know?

Please note personalisation, gift cards and gift boxes are not available for Click & Collect orders.

See our Help Centre and Terms & Conditions for more information

Click & Collect

Click + Collect

Currently unavailable, we apologise for the inconvenience

Shop your way! Order online and collect from your local store. It’s easy, just follow these easy steps :


Fall in love with a style and, on the product page, add it to your online Shopping Cart.

Step 1, shop online


From the delivery options available select Click & Collect and choose your preferred collection store.

Step 2, Select click and collect in the checkout


After we receive your order, we will dispatch from our Sydney warehouse to your nominated store. When your order has arrived you will receive an email/SMS message telling you your order is ready to collect.

Step 3, Wait to here from us


Bring your photo ID and a copy of your email or SMS to collect your items. It’s as simple as that!

Step 4, Collect your order in store

For more information
about Click & collect see our FAQs

Terms & Conditions

The Click and Collect service is currently only available to Customers located within the Australia and New Zealand.
All Click and Collect orders are fulfilled by the Bras N Things warehouse in Sydney and delivered to Stores.

Orders will generally be available for collection within 5 – 10 Business days depending on the collection location and time/date order was created online. In peak trading periods or where item/s in your Order are not available and need to be sourced from another fulfillment location, this may result in delays in fulfillment. Bras N Things will notify you of the delays and discuss alternative arrangements.

Click and Collect orders are covered by the Bras N Things Returns Policy; if you are not completely satisfied with your purchase, simply return the item or items to us in stores or by sending to our warehouse. Bras N Things will issue you with a full refund upon proof of purchase, you must provide a printed copy of the order confirmation for the purchased item (this is emailed to you after you complete checkout online).

Click and Collect Orders must be collected within 21 days from the date you are notified by email that your Order is ready for collection. If your Order is not collected within this time, the Bras N Things store has the right to allocate those goods to another Customer and refund you.

When collecting your goods at the Click and Collect store, you are required to supply a copy of your Collection Notification email or SMS and photo identification. If you are not personally available to collect the goods, you may appoint a representative. The representative is required to supply a copy of your Collection Notification email with unique Pick up Code (printed or on their smart phone) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own.

Bras N Things reserves the right to change or discontinue the Click and Collect service at any time, without notice.