Delivery
This document sets out the Terms & Conditions of purchasing on Brasnthings.com and Brasnthings.co.nz and is applicable to Australian & New Zealand customers only. If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Bras N Things Customer Service Team Member on 1800 810 031..
All orders are shipped from our warehouse in Sydney, Australia..
For information on returns, please visit our Returns page
CHRISTMAS DELIVERY CUT OFF DATES
As you can appreciate, the holiday period is a busy time of year for all, so we've worked with our delivery services to ensure timely delivery of your orders. Be sure to check the dates listed below to get your order in on time and ready for the festive season.
As always, we thank you in advance for your understanding and patience and are excited for you (or that special someone) to try your new lingerie purchases.
AUSTRALIA
| Delivery/Order Option | Cut Off Time |
|---|---|
|
Personalisation Orders |
Order before midnight Sunday 4 December, 2022 |
|
Standard Shipping |
Order before midnight Monday 12 December, 2022 |
|
Express Shipping |
Order before midnight Sunday 18 December, 2022 *For WA orders, order before midnight Monday 12 December, 2022 |
|
Click + Collect Orders |
Order before midnight Wednesday 21 December, 2022 *Subject to style availbility in-store |
NEW ZEALAND
| Delivery/Order Option | Cut Off Time |
|---|---|
|
Personalisation Orders |
Order before midnight Sunday 4 December, 2022 |
|
Standard Shipping |
Order before midnight Sunday 4 December, 2022 |
Delivery Options
Delivery costs will be calculated at checkout once the delivery option and destination has been selected/entered. We offer the below delivery options:
Australia
| Delivery Option | Cut Off Time | Delivery Time | Delivery Cost |
|---|---|---|---|
|
Standard Delivery |
Orders placed Monday to Friday before 3pm will be dispatched the same day. Any orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. Any orders placed during our sale periods may take a little longer and will be dispatched within 2-4 business days. | 5-10 business days in metro areas and 5-12 business days in regional areas | $7.95 or Free on orders over $99 |
|
Express Delivery |
Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. Any orders placed during our sale periods may take a little longer and will be dispatched within 2-4 business days. | 1 - 3 business days in metro areas and 1-5 business days in regional areas | $11.95 |
Click & Collect
Buy online and collect your order from over 170 stores in Australia and New Zealand for free. All Click & Collect orders are fulfilled by the Bras N Things warehouse and delivered direct to Stores.
For more information head to our Click and Collect page
New Zealand
| Delivery Option | Cut Off Time | Delivery Time | Delivery Cost |
|---|---|---|---|
|
Standard Delivery * orders cannot be delivered to a P.O Box address. |
Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. Any orders placed during our sale periods may take a little longer and will be dispatched within 2-4 business days. | 5-10 business days in metro areas and 5-12 business days in regional areas | $9.50 or Free on orders over $99 |
|
Express Delivery * orders cannot be delivered to a P.O Box address. |
Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. Any orders placed during our sale periods may take a little longer and will be dispatched within 2-4 business days. | 3-5 business days in metro areas and 3-7 business days in regional areas | $19.00 |
International Orders
Bras N Things ships to most international destinations. View the complete list of available delivery destinations.
All international orders will be processed in Australian (AUD) dollars. The purchaser is responsible for any and all currency conversion fees.
| Delivery Option | Cut Off Time | Delivery Time | Delivery Cost |
|---|---|---|---|
|
DHL Flatrate |
Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday | 2 - 4 business days for most international destinations but may take up to 8 business days. A full list of international delivery times is available here | $22.50 Flat rate |
Order Delivery
Australia
All orders are shipped with Auspost Standard Delivery or Auspost express delivery service.
A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at residence to accept the delivery our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox. If you do not wish for your order to be left unattended at your nominated residence, please select the “signature required” during checkout. Then, if you are not home to sign for your order, it will instead be taken to your closest Post Office for collection by you at a later date.
New Zealand
Orders are shipped with DHL Standard Delivery or DHL express courier service.
All deliveries to New Zealand currently do not require a signature. In the event that there is no one at the residence to accept the delivery our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken back to the depot or a third party courier whichever applies to your location for collection.
International Orders
All orders are shipped with DHL express courier service and is available in most locations. a complete list of international destinations can be found here
All deliveries to International destinations will require a signature on delivery. If there is no one at the residence the order will be taken back to the depot or a third party courier whichever applies to your location for collection.
Order Tracking
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. Using this number, the order can be tracked through:
Australian Orders -Auspost
New Zealand Orders - DHL Standard Delivery & DHL Express Delivery
International Orders -DHL Tracking Tools
Customs Duties & Taxes
International orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. Customs policies vary from country to country and with the exception of New Zealand will be charged in Australian (AUD) dollars.
If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. We have no control over these charges and cannot predict what they may be. Bras N Things cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. If you choose to refuse to pay these charges, your parcel may be abandoned, and Bras N Things will not be held responsible for any loss of funds as a result of this occurrence. For more information about your country's custom policies, please contact your local customs office.
| COUNTRY | DUTY FREE ORDER VALUE (IN AUD)* |
|---|---|
|
New Zealand |
$270* |
USA |
$1000* |
United Kingdom |
$210* |
India |
$190* |
Germany |
$210* |
Singapore |
$360* |
France |
$210* |
Malaysia |
$160* |
Netherlands |
$210* |
Japan* |
$115* |
United Arab Emirates |
$340* |
*This is an estimate and may change at any time. Bras N Things does not take any
liability if in these change at time of purchase. For up to date information about your country's custom
policies,
please contact your local customs office.
**International orders cannot be marked as a gift as a way of
bypassing or reducing customs fees.