Delivery
This document sets out the Terms & Conditions of purchasing on Brasnthings.com and Brasnthings.co.nz and is applicable to Australian & New Zealand customers only. If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Bras N Things Customer Service Team Member on 1800 810 031..
All orders are shipped from our warehouse in Sydney, Australia..
For information on returns, please visit our Returns page
CHRISTMAS DELIVERY CUT OFF DATES
As you can appreciate, the holiday period is a busy time of year for all, so we've worked with our delivery services to ensure timely delivery of your orders. Be sure to check the dates listed below to get your order in on time and ready for the festive season.
As always, we thank you in advance for your understanding and patience and are excited for you (or that special someone) to try your new lingerie purchases.
AUSTRALIA
| Delivery/Order Option | Cut Off Time |
|---|---|
|
Personalisation Orders |
Order before midnight Sunday 4 December, 2022 |
|
Standard Shipping |
Order before midnight Monday 12 December, 2022 |
|
Express Shipping |
Order before midnight Sunday 18 December, 2022 *For WA orders, order before midnight Monday 12 December, 2022 |
|
Click + Collect Orders |
Order before midnight Wednesday 21 December, 2022 *Subject to style availbility in-store |
NEW ZEALAND
| Delivery/Order Option | Cut Off Time |
|---|---|
|
Personalisation Orders |
Order before midnight Sunday 4 December, 2022 |
|
Standard Shipping |
Order before midnight Sunday 4 December, 2022 |
Delivery
Online orders are shipped from our warehouse in Sydney, Australia where possible. In some cases, depending on stock, orders may be sourced and shipped from one of our stores.
For information on returns, please visit our Returns page.
Delivery Options
Australia
| Delivery Option | Delivery Time | Delivery Cost |
|---|---|---|
|
Standard Delivery |
5 – 10 business days in metro areas and 5 – 12 business days in regional areas | $7.95 or Free on orders over $99 |
|
Express Delivery |
2 – 4 business days in metro areas and 2 – 6 business days in regional areas | $11.95 |
New Zealand
| Delivery Option | Delivery Time | Delivery Cost | Notes |
|---|---|---|---|
|
Standard Delivery |
7 – 10 business days and 7 – 12 business days in regional areas | $9.50 or free on orders over $99 | Orders cannot be delivered to a P.O Box address |
More Delivery Information
Australia
All orders are shipped with AusPost Standard Delivery or AusPost Express Delivery service.
A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at the residence to accept the delivery, our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location; the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox.
You can track your order by popping your tracking number into the box here
If you are having issues tracking your order or have any questions, please don’t hesitate to contact our Customer Service Team here
New Zealand
Orders are shipped with DHL standard delivery and Aramex. Deliveries to New Zealand currently do not require a signature.
All orders are shipped with DHL initially and some orders will be passed onto Aramex to complete the delivery. In the event that there is no one at the residence to accept the delivery, our couriers will either leave your order in a safe, secure location at your delivery address, or if the driver believes there is no safe and secure location the order will be taken back to the depot or a third-party courier whichever applies to your location for collection.
You can track your order by popping your tracking number into the box here
If your package has been passed onto a third-party service to complete the delivery, you will find your secondary tracking number in the Details section under Shipment Tracking. Your new order number will begin with FW and can be tracked here
If you are having issues tracking your order or have any questions, please don’t hesitate to contact our Customer Service Team here
Please click here to find information on customs duties and taxes that may apply to your order.