Within Australia and New Zealand – $9.50 or FREE for orders $99 and over
Please allow 1 – 3 working days for delivery within Australian Metro areas (major cities and surrounding suburbs) and 1-5 working days for regional areas and New Zealand. All orders are shipped from Australia. *Please note: All New Zealand orders are sent via DHL and will require signature on delivery.
Dispatching your order :
- All orders placed Monday to Friday before 3pm will be dispatched the same day, excluding Click and Collect orders.
- Any orders placed after 3pm Monday to Friday will be dispatched the next business day (Note, business days are Monday - Friday only), excluding Click and Collect orders.
- Any orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday, excluding Click and Collect orders.
- Please be aware that during busy Sale periods, orders may be delayed 48 hours. We appreciate your patience, thank you.
- You will receive an email upon dispatch of your order.
- In the unlikely event of any issues dispatching your order outside of these times we will be sure to contact and notify you as soon as possible by email.
- Signature is not required for delivery within Australia unless otherwise stated. If there is no one at home to accept the delivery our courier will either leave your order in a safe, secure location at your delivery address OR if the driver believes there is no safe and secure location this will be taken to your closest Post Office to be collected by you at a later date (you will left a delivery card with instructions). If you do not wish for your order to be left unattended at your delivery address, please select “signature required” during checkout. Then, if you are not home to sign for your order, it will instead be taken to your closest Post Office for collection by you at a later date.
- All deliveries to New Zealand will require a signature and unfortunately cannot be delivered to a P.O Box address. If you are not at home this will be taken back to the depot or third party courier whichever applies to your location.
- *Please note, orders over NZ$270 being delivered to New Zealand from Australia are subject to the import GST and Customs duties in New Zealand. Any import duties and taxes are the full responsibility of the purchaser.
- All orders are dispatched from our DC in Australia.
- PO Box deliveries are available in Australia Only and will need to be collected from the Post Office counter, ID may be required and must match the name on the package.
- Gift Cards are treated as cash and will therefore be sent by Star Track Express courier, requiring signature on delivery. If you are not available to sign for your delivery, your Gift Card will be left at your nearest post office for collection and you will need to take ID and sign for the card at the Post Office. If this is inconvenient, you may purchase a printable eGift Card which can be emailed either to yourself or direct to the recipient. eGift Cards, like Gift Cards, can be redeemed both online and in store.
Collection of Click and Collect Orders is available from all Bras N Things Stores. Please note during major sales event and promotions Click and Collect may be temporarily unavailable.
The Click and Collect service is currently only available to Customers located within Australia.
All Click and Collect orders are fulfilled by the Bras N Things warehouse and delivered to Stores.
Once your Click and Collect order is ready, Bras N Things will contact you via email and SMS to advise it is available for collection. Orders will generally be available for collection within 2 – 8 Business days depending on the collection location, from the date that you place the Order. Please refer to FAQs for state by state delivery times.
In peak trading periods or where item/s in your Order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. Bras N Things will notify you of the delays and discuss alternative arrangements.
Click and Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be sent to your nominated store and then if required you will have to return it. You can return any items you are not satisfied with by either popping into a Bras N Things store or by sending it back to brasnthings.com
All Click and Collect orders have the same returns policy. If you are not completely satisfied with your purchase, simply return the item or items to us in stores or by sending to our warehouse. Bras N Things will issue you with a full refund upon proof of purchase, you must provide a printed copy of the order confirmation for the purchased item (this is emailed to you after you complete checkout online).
Click and Collect Orders must be collected within 21 days from the date you are notified by email that your Order is ready for collection. If your Order is not collected within this time, the Bras N Things store has the right to allocate those goods to another Customer and refund you.
When collecting your goods at the Click and Collect store, you are required to supply a copy of your Collection Notification email or SMS and photo identification.
If you are not personally available to collect the goods, you may appoint a representative. The representative is required to supply a copy of your Collection Notification email with unique Pick up Code (printed or on their smart phone) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own.
Bras N Things reserves the right to change or discontinue the Click and Collect service at any time, without notice.
'wantitnow' Sydney Same Day Delivery** - Flat rate $19.99
Same day delivery is ONLY available for Sydney Metro destinations Monday to Friday.
To avoid disappointment, please click here to find your suburb before placing a same day order. If your suburb is not listed, then unfortunately the service is not available in your area and standard delivery time frames apply.
To ensure that you receive your order as quickly as possible, ALL same day orders must be placed by 1pm AEST MONDAY TO FRIDAY ONLY.
Please be advised that you must be present to receive your order at your nominated delivery address. Parcels will not be left at your address and failure to receive your order in person will incur further charges. Thank you for your cooperation.
*Same day delivery is not available to a P.O Box*
- All other destinations - $22.50 Flat rate (Airmail)
You will receive your order within 5-19 business days, depending on your destination. Please note, all International orders are sent by Australia Standard International Post. Parcel Tracking is not available for international orders.